Pharmacy Benefit Dimensions is your provider for prescription coverage

Customer Service Contact Information:

Customer Service
Local (716) 635-7880
Toll-free 1-888-878-9172
TTY/TDD Line (716) 631-3108 or 1-800-432-1110
Hours: Monday – Friday, 8:00a.m. – 8:00p.m.

Claims Mailing Address
Pharmacy Benefit Dimensions
Attn: Pharmacy Department
511 Farber Lakes Drive
Buffalo, NY 14221

Mail order - you have the choice of two mail order services to choose from

Walgreens Mail Service
Prescription mail order customer service or refill requests.
TTY/TDD: 1-800-573-1833
Mental Health & Substance Abuse
A clinician will assist you with determining the most appropriate type of provider for the services you need and will arrange for treatment.
Health Advocate
A 24-hour service to help members navigate through the healthcare system. Health Advocate is a resource providing medical/clinical information. They can assist with physician visits and help you to understand chronic conditions. They provide assistance with complex claims and billing issues.

Reminder: If you are outside of the service area and you experience an unexpected illness or injury that is not life threatening, you can call your PCP of Health Advocate for guidance. (If treatment is advised, dial 1-800-810-2583 to locate an in-network provider for an appointment).