Pharmacy Benefit Dimensions is your provider for prescription coverage.

Customer Service Contact Information:


Customer Service
Local (716) 635-7880
Toll-free 1-888-878-9172
TTY/TDD Line (716) 631-3108 or 1-800-432-1110
Hours: Monday - Friday, 8:00a.m. - 8:00p.m.
www.pbdrx.com

Claims Mailing Address
Pharmacy Benefit Dimensions
Attn: Pharmacy Department
511 Farber Lakes Drive
Buffalo, NY 14221

Mail order - you have the choice of two mail order services to choose from

Wegmans Mail Order Pharmacy Services
1-888-205-8573
1-866-242-7239 (fax)
Website: www.wegmans.com/pharmacy
ProAct Pharmacy Services

Prescription mail order customer service or refill requests.
Monday - Friday 8:00 a.m. - 7:00 p.m.
Saturday 8:00 a.m.- 1:00 p.m.
Sunday Closed
1-888-425-3301 Fax
1-888-880-7714
Website: www.proactpharmacyservices.com/PBD
Reliance Rx - Specialty Pharmacy Program

Monday - Thursday 8:00 a.m. - 7:00 p.m.
Friday 8:00 a.m. - 5:00 p.m.
(716) 929-1000
1-800-809-4763
Website: www.reliancerxsp.com

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